7ee7 Casino Terms and Conditions

1. General Introduction and Acceptance

7ee7 (hereinafter referred to as the "Platform", "we", or "us") operates an online casino and sports betting service for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you (the "User" or "Member") and 7ee7.

It is the responsibility of every user to read, understand, and comply with these terms. If you do not agree with any of the terms, please refrain from using this platform.

1.1 Scope of Services

7ee7 provides the following services:

• Online slots and casino games
• Live casino (including Evolution Gaming, Ezugi, and Playtech Live)
• Sports betting (including cricket, football, tennis, and kabaddi)
• Fishing games and specialty table games

1.2 Changes to Terms

7ee7 reserves the right to change these terms at any time without prior notice. Continued use of the platform after any changes will be considered acceptance of the new terms. Users are advised to review this page regularly.

2. Eligibility and Registration

The following conditions must be met to open an account and use services on 7ee7:

• You must be 21 years of age or older.
• You must open and manage the account in your own name and for yourself — managing an account on behalf of another person is prohibited.
• Only one account per person is permitted. Opening multiple accounts is a violation of the terms.
• All information provided at the time of registration must be true, accurate, and complete.
• You must be eligible to use online gaming under applicable local law.

2.1 Identity Verification (KYC)

7ee7 reserves the right to verify a user's identity at any time. The following documents may be requested if necessary:

• Copy of National ID (NID) or passport
• Proof of ownership of a mobile banking account
• Address verification document (if required)

Withdrawals may be put on hold until verification is complete.

3. Account Security and Responsibility

Keep your account login credentials (username and password) completely confidential. 7ee7 will never ask for your password by phone, email, or live chat.

• You are personally responsible for all activity that takes place on your account.
• Report any unauthorized access to your account to the support team immediately.
• Allowing third parties to use your account is prohibited.
• Use a strong and unique password and change it regularly.

4. Deposit and Withdrawal Policy

4.1 Deposits

The following payment methods are accepted for depositing funds into 7ee7:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank)

Deposits are generally credited to the account instantly. If a deposit is not credited for any reason, please contact our 24/7 live chat support.

4.2 Withdrawals

Withdrawal processing generally takes between 10 and 45 minutes. The following terms apply to withdrawals:

• Minimum withdrawal amount: ৳500.
• Withdrawals can only be made to the same payment method used for the deposit (exceptions may apply in some cases).
• The name on the account requesting the withdrawal must match the name on the payment account.
• Withdrawals may be held if active bonus wagering has not been completed.
• Withdrawal processing may be delayed if KYC verification is pending.

5. Bonus and Promotion Terms

The following general terms apply to all bonuses and promotional offers at 7ee7:

5.1 Welcome Bonus

• The welcome bonus applies only once on the first deposit.
• Bonus funds cannot be withdrawn directly — the specified wagering requirement must be completed first.
• If a withdrawal is made before the wagering requirement is met, the bonus will be cancelled.
• Every bet placed with bonus funds must be at fair market odds.

5.2 VIP Program

7ee7 has four VIP tiers, each offering a weekly cashback benefit:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.8% cashback per week.
• Platinum: Up to 1.0% cashback per week.

You can be promoted to a higher VIP tier based on active participation and regular gaming activity. Cashback is automatically credited to the account each week.

5.3 Bonus Abuse

7ee7 follows a strict policy against bonus abuse. The following behaviors may result in bonus cancellation and account suspension:

• Attempting to claim bonuses through multiple accounts.
• Placing low-risk bets with the intent to bypass bonus wagering requirements.
• Using bonuses through another family member's account.

6. Betting and Gaming Rules

The outcome of all bets and games on 7ee7 is determined according to the rules of the relevant game provider (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi).

• Once a bet is confirmed, it cannot be cancelled or changed.
• If a game is left incomplete due to a technical error, 7ee7 will settle the bet as void or accepted at its own discretion.
• 7ee7 is not liable for losses caused by internet disconnection.
• The use of auto-bets or bots is strictly prohibited.

6.1 Sports Betting

The following applies when placing bets on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA World Cup), tennis, and other sports markets:

• If a match is cancelled or abandoned, the bet amount will be refunded.
• If a match does not take place at the scheduled venue or date, the market will be re-evaluated.
• In situations arising from delays in live betting markets, 7ee7's decision is final.

7. Prohibited Conduct

Any of the following behaviors are strictly prohibited on this platform and may result in account cancellation:

• Transacting with illegal funds or attempting to launder money.
• Attempting to intrude on or alter the platform's software or game engine.
• Playing games using automated software (bots or scripts).
• Attempting to access another user's account.
• Operating an account under a false identity.
• Selling, transferring, or leasing an account.
• Participation in games by employees, representatives, or affiliates where a conflict of interest exists.

8. Privacy and Data Protection

7ee7 gives the highest priority to protecting users' personal information. We use SSL encryption technology to keep all your data and transactions secure.

• Your personal information is not sold or unnecessarily disclosed to third parties.
• Necessary information may be retained for the purposes of identity verification and fraud prevention.
• For more details, please visit our Privacy Policy page.

9. Responsible Gaming

7ee7 supports responsible gaming and advises users to maintain moderation when enjoying games on our platform.

This platform is for users aged 21 and above only. It is the responsibility of parents and guardians to prevent minors from gambling.

• If you feel that gaming is affecting your daily life, please take a break.
• Contact support to set a deposit limit on your account.
• You may request that your account be temporarily or permanently closed if needed.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10. Account Closure and Termination

7ee7 reserves the right to close or suspend any account at any time without explanation, particularly in cases of terms violations.

Users may also request account closure at any time. Submit your account closure request through our 24/7 live chat support or by emailing: [email protected].

• After an account is closed, any remaining balance (if applicable and subject to conditions being met) will be returned.
• Bonus funds will be forfeited at the time of account closure.
• Remaining funds will not be returned for accounts closed due to fraud or terms violations.

11. Limitation of Liability

To the maximum extent permitted by applicable law, 7ee7 bears no liability for the following:

• Gaming losses caused by internet disconnection.
• Technical issues with third-party software or game providers.
• Unauthorized account access resulting from user negligence.
• Unforeseen circumstances or unavoidable events (Force Majeure).

12. Dispute Resolution

In the event of any dispute or complaint, please contact our customer service team first. We will review your complaint within 24 hours.

• In case of any dispute, 7ee7's decision will be considered final unless clear evidence proves otherwise.
• For complaints regarding game results, game logs and server records will be treated as authoritative evidence.
• Deadline for submitting a complaint: 30 days from the date of the relevant incident.

Contact support: [email protected] or directly through our 24/7 live chat.

13. Applicable Law

These terms and conditions are built on the principles of fairness, trust, and transparency. 7ee7 is committed to ensuring the best experience for users as a safe and reliable platform.

For more information on any topic, please visit the following pages:

• Privacy Policy
• Responsible Gaming
• FAQ
• About Us